TRAINING IS FUEL FOR YOUR TEAM

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“Confidence comes from discipline and training.” Robert Kiyosaki

Dealer: "Gary, what if I train my people and they leave?"

Gary: "What if you don't train them and they stay?"

Organizations that have made a strategic investment in employee development report greater profitability and are significantly more likely to retain their employees. Conversely, there's a high cost associated with employee turn-over.

Majority of salespeople say they have:

• Never been taught how to conduct a formal greeting, how to conduct a formal needs assessment, or conduct a proper demonstration drive.
• 6 out of 10 employees report they have never received workplace, hands-on, training. These workers also claim their skills (not knowledge) are entirely self-taught.
• 40% of those who do receive training found it to be ineffective.

Bottom Line: Most salespeople have not been taught how to do their jobs, and the needed skills are either told to them or self-taught.

Don't make the mistake thinking Manufacturer provided training is all you need. Employees need practical customer facing skills required to maximize your ‘yes’ opportunities. 

The 'right' training empowers people with the 'right' knowledge and increases confidence. This produces better results. Our training approach incorporates your method of operation: no cookie-cutter approach. This ensures ALL employees (including management) are all on the 'same page'.

We train:

• New Hires (nature of the business, how to conduct each step of the process, F&I Turn, etc.)
• Sales & Service Processes (to maximize results)
• Customer Handling techniques
• Emotional Intelligence
• Accountability
• Workplace Culture Disciplines (Collaboration & Professionalism)

And much more!

We teach skill and we focus on the reality of customer engagement. We call this "retail relativity".

Whether your sales or service team, needs a tune-up, advanced coaching, or just the basics, our automotive retail experience, training, consulting, and coaching skills help your team perform better.